WEALIFY VIRTUAL ACCOUNT & VIRTUAL CARD SERVICE POLICY
Please read this Service Policy carefully before accessing or using the Virtual Account (VA) and Virtual Card (VC) services provided by Wealify, owned and operated by The Human Co., Ltd., headquartered at 61 Nguy Nhu Kon Tum, Thanh Xuan, Hanoi, Vietnam. By opening a Virtual Account (VA) or Virtual Card (VC), or by accessing or using any part of the Virtual Account (VA) or Virtual Card (VC) services, the customer ("you", "your", or "any authorized user") accepts and agrees to be bound by the terms and conditions of this Policy.
This Agreement becomes legally effective and binding from the date the customer is provided with a Virtual Account, confirms acceptance of the written or electronic Agreement, or starts using the Virtual Account services ("Effective Date"). Thereafter, the Agreement remains in effect until terminated. Your acceptance of this Agreement confirms that you fully understand and agree to its terms and conditions. If you do not understand any of the terms or conditions, please contact Wealify for further clarification.
1. SCOPE AND SUBJECTS OF APPLICATION
1.1. Subjects of Application
This Policy applies to customers who open a Virtual Account (VA) or Virtual Card (VC), or who access or use any part of the Virtual Account (VA) or Virtual Card (VC) services, as well as cooperating service providers, including but not limited to NEO Payment Joint Stock Company, Baokim E-commerce Joint Stock Company, and/or other related parties. Wealify reserves the right to amend this Virtual Account or Virtual Card Service Policy at any time.
1.2. Scope of Application
This Virtual Account or Virtual Card Service Policy sets out the rights and obligations of the Customer with respect to the use of the Virtual Account or Virtual Card services, as well as the rights and obligations of Wealify, its service partners, and/or other relevant parties during the use of the Virtual Account or Virtual Card services.
2. VIRTUAL ACCOUNT
2.1. Use of Virtual Account Services
To use the Virtual Account services, customers must have a Wealify account and agree to comply with the terms outlined in the Virtual Account Service Policy. Wealify provides a virtual banking technology solution by connecting with partner providers of virtual account services. Wealify is not a payment intermediary.
Once the customer agrees to use the service, Wealify will create the Virtual Account and send the account information through the system interface and via email to the customer.
2.2. Suspension of Virtual Account Services
a. Wealify reserves the right to temporarily or permanently suspend a customer's Virtual Account if the customer violates the terms of this Service Policy.
b. Wealify will notify the customer via the system interface and email at least 03 days in advance of the temporary or permanent suspension of the Virtual Account. Customers must address any matters related to the Virtual Account before this time. Wealify is not liable for any issues concerning the Virtual Account during its suspension.
c. From the time the Virtual Account is suspended, Wealify will not be responsible for any issues or transactions related to the Virtual Account provided to the customer, including but not limited to:
3. VIRTUAL CARD (VC) SERVICE
3.1. Use of Virtual Card (VC) Service
Wealify provides a virtual payment card solution, integrated with partners such as NIUM PTE LTD, Sunrate HK LTD, and/or other relevant parties to deliver the service to customers. Customers must comply with the terms and conditions for virtual card usage as stipulated by these partners.
3.2. Responsibility for Using Virtual Card (VC)
Customers bear full responsibility for the use of their Virtual Card (VC), including securing card information, performing legal transactions, and complying with applicable laws. Wealify is not responsible for any damages arising from the customer's use of the Virtual Card (VC).
4. CUSTOMER COMMITMENTS
4.1. All information provided by the Customer to Wealify during the use of the services—including but not limited to personal details, business information, and product or service descriptions—must be accurate and complete in accordance with Wealify’s requirements and applicable laws.
4.2. The Customer has read, understood, and agreed to this Policy and other related legal documents issued by Wealify.
4.3. The Customer agrees and commits that all funds transferred to their Virtual Account are legal in accordance with the law and are only received from sources listed in Appendix 1.
4.4. The Customer shall not use the Service, directly or indirectly, for any fraudulent or illegal commitments or in any way that interferes with the normal operation of the Service.
4.5. The Customer affirms and accepts full responsibility for resolving issues related to the use of the Virtual Account provided by Wealify, including but not limited to transactions, the origin and legality of the transferred funds. The Customer also waives all claims against Wealify concerning the aforementioned matters.
5. WEALIFY’S RIGHTS
5.1. Wealify may decide to suspend or terminate a Customer's Account or refuse to provide any future Wealify services if it determines that the Customer has violated the Virtual Account Service Policy.
5.2. Wealify has the right to decline any dealings with third parties regarding transactions into the Customer’s Virtual Account and disclaims all responsibility for the legality of the funds transferred into the Customer’s Virtual Account.
5.3. Wealify reserves the right to update the list of approved fund sources in Appendix 1, and the latest update will replace all previous agreements containing equivalent content. Customers are not permitted to carry out transactions using funds not listed in Appendix 1.
5.4. If Wealify discovers that incoming funds into the Customer's Virtual Account are not from approved sources listed in Appendix 1, the following actions will be taken:
6. SERVICE SECURITY
Customers must protect their Virtual Account or Virtual Card information from risks such as loss, theft, takeover, or unauthorized use by all possible means.
Please contact Wealify Customer Support immediately if you encounter any issue involving loss, theft, unauthorized access, or misuse of your Virtual Account or Virtual Card.
7. DISPUTE RESOLUTION
7.1. Any disputes or disagreements arising from or related to the Virtual Account Service shall be discussed and resolved amicably by both parties based on mutual benefit. If no agreement can be reached, both parties agree that the dispute shall be settled at a competent Court. The Court’s decision shall be binding on both parties. Until a final ruling is made, both parties shall continue to fulfill their obligations under this Agreement. All costs related to dispute resolution will be borne by the losing party as determined by the Court.
7.2. Dispute Notification
a. For any dispute a Customer has with Wealify, the Customer agrees to first attempt informal resolution by submitting a written notice (“Notice”) to Wealify by email at Support@wealify.com. The Notice must: (i) include the Customer’s name, mailing address, email address, and phone number;
(ii) describe the nature and basis of the dispute; and
(iii) specify the relief sought.
b. Any notice from Wealify to the Customer will be in a similar format. If the dispute is not resolved within sixty (60) days after receipt of the Notice, either party may submit the dispute to Court as outlined herein.
7.3. Court Selection and Language
Any disputes arising from or relating to this Policy shall be brought to and resolved by a Court in Vietnam. The language used in Court proceedings shall be Vietnamese.
7.4. Confidentiality
Wealify and the Customer shall maintain the confidentiality of all information related to the legal proceedings and the Court’s ruling, including any evidence or materials presented. Either party may request the Court to implement protective measures to safeguard such information unless otherwise required by law. This obligation of confidentiality does not apply where disclosure is necessary for preparing or conducting proceedings or is required by Court order.
8. PRIORITY LANGUAGE AND GOVERNING LAW
8.1. This Policy is written in Vietnamese and may be translated into other languages. In the event of any inconsistency between the Vietnamese version and any translation, the Vietnamese version shall prevail to the maximum extent permitted by law, unless the translation explicitly states otherwise.
8.2. This Policy shall be governed and interpreted in accordance with the laws of Vietnam.
9. UPDATES
Wealify may update this Policy at any time at its sole discretion. The date of the last revision will be indicated at the top of the Policy. The most recent version will take effect immediately upon publication and supersede all previous agreements with equivalent content between the Customer and Wealify.
10. CONTACT
For more information or any questions related to this Policy, please contact Wealify's Customer Support at:
APPENDIX 1
LIST OF SOURCES of FUND APPROVED BY WEALIFY FOR TRANSACTIONS
No
SOURCE OF FUND INFORMATION
WEBSITE
1 - Etsy - https://www.etsy.com/
2 - Paypal - https://www.paypal.com/vn/
3 - Pingpong - https://vn.pingpongx.com/
4 - Payoneer - https://www.payoneer.com/
5 - Lian Lian - https://www.lianlianglobal.com/
6 - Airwallex - https://www.airwallex.com/